This returns policy applies to customers in England and Wales / irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Consumers are entitled to a cooling-off period of 14 calendar days, which begins on the day after they receive the last product(s).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
a) we receive the returned product within 30 days following the date of delivery of the product;
b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
c) you comply with the returns procedure set out below; and
d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, unless otherwise agreed with DIY Luxury Kitchens Ltd you must ensure that products returned under this policy must be sent to:
DIY Luxury Kitchens
Unit C3 Fawkham Business Park
We would recommend that you return items using a recorded delivery method. You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
a) any product made to your specification;
b) any product made to order;
c) any product personalised or adapted for you;
d) this includes kitchen carcasses and kitchen doors are ‘Made to Order’ and made to your chosen specification and are not returnable;
e) samples, unless authorised prior to ordering to ensure they’re returnable.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Return of defective goods
DIY Luxury Kitchens Ltd must be notified of any goods to be returned or replaced, damaged or otherwise within 48 hours of receipt via email to firstname.lastname@example.org any goods notified outside of this period will not be accepted back as a return. We will pay the delivery charges associated with replaced defective goods.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
a) we will not refund or exchange the product;
b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is DIY Luxury Kitchens Ltd.
Our registered office
2 Lakeview Stables,
Lower St Clere,
Our principal trading address
Unit C3 Fawkham Business Park, Fawkham Road,
Our company registration number is 7485344.
Our email address is email@example.com
Our VAT number is 105585127