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Right to cancel

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 calendar days after the day on which the last product(s) came into your physical possession. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  (Subject to the limitations set out below). 

In order to cancel a contract in this way, you must give to us written notice of cancellation using the text in bold below as a template, [*] delete as appropriate:-

I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this for is notified on paper).

Either sending in writing to the address below or via an email to

DIY Luxury Kitchens Ltd
Unit C3 Fawkham Business Park
Fawkham Road

You must send the product(s) back to our contact address above (unless otherwise agreed with DIY Luxury Kitchens Ltd) You will have to bear the direct cost of returning the good and you must promptly return the products to us, in the same condition in which you received them and no later than 14 days after the day on which you informed DIY Luxury Kitchens Ltd of the cancellation.

You will not have any such right insofar as a contract relates to: (i) the supply of goods made to your specifications or are clearly personalised. Goods that have been made to the consumer’s specifications or are clearly personalised are excluded from the right to cancel.

Please note on all non-faulty returns, including product(s) returned under the 14 day cooling off period, you will be responsible for paying the cost of returning the product (s) to us.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.