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FAQ’s

Q.  When should I expect my delivery from point of order?

A.  Dependent on the range of product selected, usually within 7-10 working days of received payment. Please note that your order may arrive in more than one delivery.

Q.  What materials do you use to make your doors?

A.  We have a huge selection of door types, but most are either MFC (Melamine Faced Chipboard) with a 2mm edge, MDF (Medium Density Fibreboard) with a vinyl wrap to the face and sides or are made from real wood in a variety of finishes. Our doors are either 18 or 20mm thick; all product information is shown with the door ranges.

Q. Can you send me a brochure?

A.  Yes we can send out brochures at a small charge, which will be credited on placement of your order. There is however some downloads available from the Brochure Downloads area.

Q.  What colours are your doors?

A.  Each door range has its own set of styles and colours. Please refer to each range for full descriptions.

Q. Do you sell handles?

A. Yes, we have a wide selection of handles in various sizes; if you can’t find what you’re looking for please contact us.

Q. Can you supply doors of any size?

A.  Yes, we offer a full Made to Measure door range please contact us directly for any bespoke requirements.

Q.  Do your doors come pre drilled for hinges?

A.  Not as standard

Q.  Do the doors come supplied with hinges included?

A.  No but they can be purchased separately. Please refer to the Accessories section.

Q.  Do you drill the doors for handles?

A.  No, the positioning of the handle is very much a personal preference. It is best to hang the doors and then decide on the best position for the handle.

Q.  What should I do if my doors are delivered and there is a problem with the order?

A.  In the unlikely event that this should happen, you should contact us within 48 hours of delivery by Email. We will then endeavour to resolve any issue you may have.

Q. Is VAT and Delivery Cost included in the prices?

Prices are shown including and excluding VAT. Delivery prices can be found here http://www.diyluxurykitchens.co.uk/Delivery.Html can also be shown by clicking   View Shipping/Delivery Cost  in your Shopping Basket Contents.

Q. Do you have sample doors?

Yes we can send sample doors. The sample doors are available in two sizes 355h x 296w and 570h x 396w. We would suggest the larger size for a more detailed door. There is a sample door available for every door shown on our website.

Q. When I order a complete kitchen, will it arrive flat-packed?

A. No all our cabinets are supplied rigid with the doors and hinges already in place. The only parts which will need fitting are the legs and handles.

Q. How thick are the worktops which you sell?

A. They vary in thickness but all information is supplied. Please refer to each range for full descriptions.

Q. How thick are the kitchen cabinets you supply?

A. All the cabinets we supply are made from 18mm thick MFC (Melamine Faced Chipboard) including the backs and all have a PVC edging.

Q. I have very restricted access; can the unit be dismantled for ease of movement?

As a standard on our kitchen cabinets we use a glue and dowelled construction as this maximises their strength. However any cabinet that may be hindered by restricted access can be made as a cam and dowel construction, which can be dismantled for ease of movement. But this must be brought to our attention at time of ordering.

Q. Does the sink come with a waste kit?

A. Yes, with each sink you will receive the strainer waste or plug and fitting kit. We offer plumbing kits as an additional option, if required. Please see product information page for exactly what is included with each sink.

Q. Can you cut the worktop to a customised size?

A. No, unfortunately we can only supply worktops in the lengths specified on our website.

Q. Do doors, worktops come with a guarantee?

A. Yes we offer a one year guarantee against workmanship. However this is not covered by general wear and tear.

Q. How do I measure for my new doors?

A. Take a look under our Helpful Information section, this will advise you further. If you’re still unsure please contact our technical department.

Q. Do you supply matching accessories for your door ranges?

A. Yes, we offer a full range of accessories with our door ranges. Please refer to the Related Products section under each product.

Q. Are trade enquiries welcome?

A. Yes, if you’re a trade customer please contact us to discuss your requirements.